All items are thoroughly disinfected upon shipment!
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What Card Types do you accept?
We currently accept all card types.
Do you accept PayPal?
When will my item ship?
Please allow 3-5 business days after placing your order for it to ship.
What orders qualify for free shipping?
All orders over $65 qualify for free shipping.
How long does it take to receive a package?
Please allow 5-7 business days from shipment date.
Do you have a pick-up option?
Yes! Our pick up location is in Cincinnati.
When will I be able to pick-up my order?
After placing your order, you will receive a confirmation e-mail. Once your order is ready to be picked up you will receive a second e-mail notifying you your order is ready, with additional pick-up instructions. Allow at least 3-4 days for order to be fulfilled.
Are returns/exchanges allowed?
Yes! Items shipped or picked up from maisondecouleur.shop can be returned within 14 days of receipt of shipment or pick-up. Send an email to and a return label will be provided (unless you chose the pick up option at checkout).
I received the wrong item, or something went wrong.. what now?
First we'd like to say, sorry about that! Please contact us at and we’ll be sure to get you the items you ordered and fix any existing issues!
What countries do you ship to?
We ship worldwide.
How do I track my package?
Once your item has been shipped, you will receive a confirmation email with a tracking number.