FAQ

What Card Types do you accept?

 

We currently accept all card types.

Do you accept PayPal?

Yes! Please allow additional processing time for orders placed through PayPal. These orders call for more time as payments must go through PayPal first.

When will my item ship?

Please allow 2-3 business days after placing your order for it to ship. Please allow 3-5 days if you payed through PayPal.

What orders qualify for free shipping?

All orders over $65 qualify for free shipping.

How long does it take to receive a package?

Please allow 5-7 business days from shipment date.

Are returns/exchanges allowed?

Yes! Items shipped from maisondecouleur.shop can be returned within 14 days of receipt of shipment. Send an email to houseofcolor.mdc@gmail.com and a return label will be provided (unless you chose the pick up option at checkout).

I received the wrong item, what now?

If you received a product different from the one that you ordered, sorry about that! Please contact us at houseofcolor.mdc@gmail.com and we’ll be sure to get you the items you ordered!

What countries do you ship to?

We ship worldwide.

How do I track my package?

Once your item has been shipped, you will receive a confirmation email with a tracking number.